15 January 2010 ~ Comments

Rezgo Sponsors PhoCusWright Special Report on Tour & Activities

Rezgo Sponsors PhoCusWright Special Report on Tour & Activities

I am very excited to announce that Rezgo has formerly signed a sponsorship agreement for the “When They Get There (and Why They Go)” special report by PhoCusWright, which is focused on the in-destination events, attractions, and activities.
Why is Rezgo sponsoring this special report? The tour and activity market is a tremendously important segment of [...]

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06 June 2009 ~ Comments

Tourism is an Experience Industry, So Deliver Experiences

One of my favorite things about speaking at conferences and seminars around the World is what I learn while I’m there.  I often find that I learn just as much being at these confernences as the attendees learn from me.  One such experience was at the Creative Lapland Seminar in Rovaniemi, Finland.  The theme of [...]

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03 February 2009 ~ Comments

10 Lessons Learned at Enter 2009

It seems I travel to so many of these conferences now that it is difficult to identify key take-aways from each one.  The thing I enjoy most about these conferences is the collaborating and sharing that comes from an industry that is, in all other cases, extremely competitive.  Here is what I learned from IFITT’s [...]

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09 January 2009 ~ Comments

Travel & Tourism Technology Trends for 2009

Well, last year I suggested that the top 5 trends for 2008 would be:

Increase in mobile travel.
Niche travel social networks would sprout.
The big three would not go anywhere (in hindsight, not really a prediction).
Start of Intelligent Agents (symantic search)
Long tail would shift

I would argue that all of these happened in 2008 although perhaps not to [...]

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30 January 2008 ~ Comments

Top 5 Travel & Tourism Technology Trends for 2008

I had the chance to participate in the Enter 2008 Conference held in Innsbruck, Austria last week.
“Organised by the International Federation for Information Technology and Travel & Tourism (IFITT), ENTER 2008 offers a unique forum for academics, industry and government to present and debate state-of-the-art research and industry case studies on the application of information [...]

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17 January 2008 ~ Comments

The Value of Travel Agents – Unique Products & Value Add Services

An interesting article was posted by Travelmole.com today that strongly support my view that travel agents need to differentiate themselves by focusing on a niche and providing value added services. The article titled “Travel agents seek supplier support” states that:
“A staggering 94% of agents who were concerned with supplier relationships and 79% of travel [...]

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28 November 2007 ~ Comments

Hospitality Managers Pay Attention! The Truth Doesn't Have to Hurt

A big part of both the Canada-e-connect and the PhoCusWright Conferences revolved around user generated content and the effect that online review sites have on a companies reputation. The TripAdvisor presentation, which I reviewed earlier, pointed out that hoteliers and destination marketers don’t need to fear public opinion and that feedback in the form [...]

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04 November 2007 ~ Comments

Recent Survey – 60% of Vacationers don't care about the Environment

I was very surprised to read an article on TravelMole today that stated:
“Six out of ten (59%) holidaymakers say they will not cut down on the number of holidays abroad to save the environment, while one in three (35%) are not prepared to pay an extra £20 per holiday to offset their flight’s carbon emissions.”
This [...]

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16 October 2007 ~ Comments

Only One in Four Top Canadian Travel Sites Support Carbon Offsetting

Today is blog action day, a day when thousands of blogs from around the world, including this one, are posting articles about environmental sustainability. I first discovered this on Kevin May’s Travolution blog. On his post he compared the top five U.K. travel sites and reviewed their environmental policies. Of the top [...]

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03 October 2007 ~ Comments

DMOs should focus on web initiatives

I read a post today by Joe Buhler about the Caribbean Tourism Organization and the excellent job being done by Vincent Vanderpool-Wallace. The part of the post that resonated the most with me is the following quote:
“What I also applaud him for is the strong focus on web based initiatives to get the message [...]

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