In 1999 I had an opportunity to work with a variety of best of breed e-commerce products for a large retailer in the U.S. midwest. One of the products I worked with was NetPerceptions. The software was developed out of a research program at the University of Minnesota in 1992 and is based on the [...]
Packaged goods in traditional retail have a very different meaning to packaged goods in the travel space. In retail, a packaged product is a product that is sold in a “package”, ie. a box or a blister pack (literally packaged). In travel, a packaged product is one that is a combination of two separate products [...]
Joe Buhler sent me a link to a New York Times article titled “Worst Part of a Trip May be Booking It“. The article describes how frustrating the on-line booking experience can be for many consumers and how far behind the travel industry seems to be in comparison to other e-commerce sectors. We continued the [...]
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