Shocking comments from Airline Exec. about Travel Agents

In a recent article about Easyjet’s agreements with Amadeus and Galileo, Ryanair’s communication head, Peter Sharrard referred to travel agents as “parasites” and “rip-off middlemen”. As a direct to consumer supplier, I can understand why Sharrard would consider agents as an expensive intermediary but to alienate them by referring to them in a derogatory fashion doesn’t make any sense at all. There was a time in the early nineties when Canadian air carriers did the same direct to consumer sales tactics by cutting out the agents. What they found was that... Read more »