04 February 2009 ~ Comments

Some Travel Companies Just Get It! Uptake.com

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With so much focus on technology and innovation, its nice to see a web company launch something as simple and effective as a good blog site.  Granted I can say its a simple technological solution because I know how these things work.  That said, the real work in launching something like the Uptake Blog Network involves a good strategy, a lot of grunt work, great writers, good content, and good relationships.  The result is an interconnected mass of content that covers almost every aspect of travel and will have a tangible impact on the search engine friendliness of the site, not to mention some great reading for customers.  I really like the concept of the blog network because:

1. It shows that a blog strategy can work in a corporate context and more specifically in the travel space. The blog itself is written by 29 contributors and has 5 editors, which is a pretty big team, covering subjects including hotels, vacations, things to do, restaurants, and dozens of destinations.  There is a mix of perspectives, styles, and content.

2. The brand lends itself well to advice. Although this network is new, I can see it being an immediate success simply because the Uptake brand is based on unbiased travel information.  If Uptake were a travel agency, then the advice may be seen as sales speak.

3. They went BIG instead of going home. Seriously, most companies would probably start with one blog that gave them the opportunity to get their feet wet and maybe guage customer reaction is a safe environment.  If it didn’t work, then hey, no big loss.  Uptake, on the other hand, has jumped into the icy waters in their underwear and said “What the hell, let’s go for it!”.  I have to give them credit for that.

4. The Content is really good! What can I say, content is king in this game and if you want your readers to come back, then you have to give them the good stuff.  I really enjoy reading the Industry blog and the fact that Elliot is a big social media nut helps a lot too.

Great work Uptake.com.  Now you’ve set the bar that much higher for everyone else.

  • Man you just about summed it up:
    1. great writers
    2. lot of grunt work
    3. blogging is about building a community around each writer. It is not just beautiful travel prose.

    In a way, we did dip our tow in the water first. we had been blogging on 1 blog for about 15 months before we expanded into this blog network.

    But you are right that we are making a long-term commitment to the blog at this level, and for a small startup trying to get to breakeven in a difficult environment, it represents a bet that we can successfully build real readership and online connections that will pay off for the UpTake brand.

    Our longer term goal is to be able to crawl and index blog content in a structured way and incorporate into UpTake search results. We are a long way off from this, in part because the blogosphere itself is a lot more unstructured than Yahoo! Travel reviews and Yelp! ratings. But with our own blog network, we hope to have a good starting point where we control what is tagged and how, and can set up whatever feeds we want, so its easier for us to include in our search results in the future.

    thanks again for all your support Stephen.
  • I think the Uptake site is very well done and I agree with your 4 points. I'm still very curious to see if Uptake can be profitable (and not just profitable but provide a great return for their VC backers.)

    Monetizing content is still an extremely tough play (even in the travel industry!) The team at UpTake has an impressive record of past successes and I definitely wouldn't bet against them. I'm hoping to learn a thing or two from their monetization strategy!
  • Hi Stephen,
    Thanks for your vote of confidence in the Uptake.com blog. We do our best to bring our readers unbiased travel information. Any one who read my Circus Circus post on the lodging blog will see that I don't work for a travel agency. We bring readers the good, the bad and the ugly. Hopefully, more good reviews than bad, as we love talking travel!
  • Hi Stephen,
    Just received your post , the first from your blog , and being snowed in to day in the UK thought I'd venture out into the big blogging world from the comfort of my chair to let you know that your blog is an inspiration and highlighting & reviewing sites like Uptake is exactly one of the reasons why I'm tapping into the blogging world.
    As somebody who is building a company to provide special interest holidays/vacations in the UK and putting a toe in the water to webmarketing I will be learning lots from you guys and certainly agree your comments re Uptake.
    Nancy , Elliot - like the style, like the concept , like your committment to the cause, don't understand the revenue model -- when will you make room for UK experiences ?
  • @Tyson,
    Our revenue streams include specialized lead generation to the Online Travel Agencies. There are lots of successful sites that monetize travel content: TripAdvisor, Yahoo!, Virtual Tourist, iGouGo, BootsnAll etc. etc. We follow that same model (generally).

    @Paul,
    Hope that answers your question about the revenue model. We had originally hoped to tackle Europe in 2009 but I don't think that will happen now. Our adjustment to the global economic meltdown now affecting the travel industry is to focus on North America. We feel we can get to profitability on just North America. We've crawled a lot of UK and Europe content already but its just not ready for prime time yet. :) So no predictions about when we will go to Europe, only that we plan to in the future.
  • This is a great write-up! Thanks from one of the bloggers at Uptake.

    I'd like to add that, as more detailed content gets added via posts specific to given destinations, more interlinking will naturally occur as well. This way, a casual reader can learn almost everything he or she will need to know before taking a trip. I like that aspect very much.
    :)
  • I agree. I think the interlinking between content is critical, especially for context. The beauty of a strategy like this is the ability to talk about a specific hotel and be able to link to them within the blog network. Syndicating some of the content out through other blogs may also prove to be an interesting way to drive traffic back to the blog network.
  • Martin Rusteberg
    ... in my book they only got it 95% - to not correctly link to the blogs main page (travel_industry.uptake.com) just shows that they either don't understand blog design or just don't qa.

    content is king, though - and it's pretty well written and informative
  • Martin Rusteberg
    ... wait, i'll take it back... whoever leaves the default wp about page on a life blog should get banned...
  • Good eyes Martin. Those are things I didn't even notice and I'm on the blog every other day. I'm sure Elliott and his team will fix those two issues, right Elliott?
  • @Martin,

    I'm sure there are many things we can improve and thanks for pointing out a few.

    1. I'm not sure what you mean by "not correctly linking to the blog's main page" for the Travel Industry blog. The Main Page of the Travel Industry blog is at http://travel-industry.uptake.com/blog/ and the root URL is not currently used. That may change in the future but right now the root URL redirects to /blog. Is there some problem or broken link you've encountered?

    2. Ahh...good catch...the default WP About page does look silly. We'll fix that! But the rest of the blogs have active About pages. For example: http://www.uptake.com/blog/about-us-vacations-blog

    Some of our difficulties come from migrating from a single WP install to a WP MU (multi-user) install, and deploying that against multiple subdomains for our core application.

    But yes, we believe in QA, and yes we don't do enough of it. And no, we don't want to be "banned" (whatever that means!). Thanks again!
  • @Martin thanks for smacking us around. Ouch. It feels so good. We just updated the about page on the Travel Industry blog.
    http://travel-industry.uptake.com/blog/about/

    Can you explain the other problem? Thanks again.
  • Martin Rusteberg
    Elliott, I just hit you up on LinkedIn - I'd prefer to explain by mail...
  • Marin Burroughs
    The qualities your summing up remind me of another great travel blog network:
    www.SpottedbyLocals.com - A network of local bloggers in many European cities that blog about their favorite spots
  • ejc123
    With Yen Lee (former Yahoo Travel) as CEO, I would expect the company to Get It (and they definitely do).

    Disclosure:
    I work for http://www.tripcart.com/
  • Its pretty clear that the blogging community has the most focused and updated travel information - lets how Uptake can pull off what they are trying to do. I am ready to volunteer my blog to the project:
    http://goingontheroad.wordpress.com/
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