When you just can’t get no satisfaction

This is not really a technology post, but since I have received over a dozen comments from disgruntled individuals complaining about either Travelocity or TripAdvisor, I thought it was appropriate to write this article. At the PhoCusWright 2007 Conference in Orlando, I had the opportunity to listen to some pretty high profile speakers and CEOs like Stephen Kaufer from TripAdvisor, Michelle Peluso from Travelocity, and others.  I wrote reviews and summaries of all these sessions and posted them to my blog.  Since that time, thanks to the effectiveness of blogs and the search power of Google, I... Read more »