If you are still sitting on the fence about whether you should be blogging or not, then take a look at this American Express OPEN video with Seth Godin and Tom Peters. I think the most important point that Seth makes in the 1 1/2 minute video is that it doesn’t matter if you are [...]
In a previous article titled “When You Just Can’t Get No Satisfaction” I wrote about some last resort options for getting resolution to customer service issues. The Better is Business Bureau is really, in my mind, a last resort and frankly if a company is having to deal with a complaint through the BBB then [...]
This is not really a technology post, but since I have received over a dozen comments from disgruntled individuals complaining about either Travelocity or TripAdvisor, I thought it was appropriate to write this article. At the PhoCusWright 2007 Conference in Orlando, I had the opportunity to listen to some pretty high profile speakers and CEOs [...]
Over the last year I have started to see an interesting trend in the adoption of technologies by DMOs, both large and small. The older and more established the DMO, the less likely they are to adopt newer web technologies. The younger DMOs or ones that have traditionally been a little bit behind in their [...]
Be on the lookout for these themes derived from the most creative and innovative minds in the business. The Travel Innovation Summit at The PhoCusWright Conference will showcase the travel industry’s hottest, most innovative Web and mobile-based applications. In assembling this first-ever event featuring innovators from around the world, seven key themes emerge. Following is [...]
I was pleasantly surprised on Thursday to read that Rezgo.com’s parent company Sentias Software Corp. is one of three finalists for the Deloitte Innovator of the Year Award as part of the Tourism Industry Association of Canada’s National Tourism Awards for 2008. In their own words: The TIAC National Awards for Tourism Excellence presented by [...]
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