I’ve been commenting a lot recently about the impact that user generated content is having on travel and tourism online. Now it would seem that others are also recognizing that ugc is quickly becoming the content of choice for most savvy travelers. In a recent post, Jens Thraenhart, commented that DMOs and other tourism agencies [...]
I am so excited to promote the first Canada-e-connect conference to be held in Vancouver. The goal of the conference is to profile Canada’s tourism industry and to highlight innovations in online marketing and technology that support tourism. This is especially exciting because this conference would normally have been in Ottawa or Toronto prior to [...]
I’ve been following an ongoing discussion on the WIWIH forums about the effect that expert reviews and amateur reviews have on the reputation of a hotel. I find this discussion particularly interesting because it is directly related to the increasing use of user generated content by travelers in the decision making process. Trip Advisor, among [...]
Over the years I’ve worked with dozens of travel agencies and tour operators who have tried and been unsuccessful at getting a merchant account which allows them to accept credit cards for payments. In this credit driven world, it can be difficult to do business if you can’t accept credit cards for payments, especially on [...]
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